Cagnotte.me

FAQ

I've lost the link to my money pot page.

The link of your money pot starts with cagnotte.me, and would have been sent to you by SMS after you created it. If you can't find it, please contact our support team on +33 01 79 72 71 10 if you're in France or +44 203 44 55 275 if you're in the UK.

I put in the wrong phone number when I signed up.

If you cannot log in and see your money pot dashboard since you didn't enter the correct moblie number when creating your money pot page, please contact our support team on +33 01 79 72 71 10 if you're in France or +44 203 44 55 275 if you're in the UK.

Is there a limit to how much money I can collect with my money pot?

You can collect a maximum of 1000€. To increase this ceiling to 30,000€, you need to have a verified Lydia account. To verify your account, please send your proof of identity and proof of address to support@cagnotte.me

Are there minimum and maximum amounts for the people contributing to the money pot?

If you have a limited Lydia account, the amount you can contribute is between 0,5€ and 250€. If you have a verified account, the amount you can contribute is between 0,5 € and 500€. To verify your account, please send your proof of identity and proof of address to support@cagnotte.me

Who can contribute to my money pot?

Anybody with the URL of your money pot can contribute to it by making a secure payment by card or with their Lydia account. Share the link of the money pot by email, SMS, or social media.

How do I transfer money from my money pot?

As soon as your money pot exceeds 1€, you can choose to transfer part or the total sum of your money pot to your bank account or your Lydia account if you have the app.

How do I manage my money pot?

Click on "This is my money pot page" at the bottom of your money pot page to access your dashboard where you can track all payments and transfers.

Can I create several money pots at the same time?

Yes, of course! You can create multiple money pots on cagnotte.me, and you manage each page independently. Just make sure you've made a note of the different URLs.

What is Lydia?

Lydia is a mobile payment solution that enable you to pay back friends, pay a business, or make a payment online simply, securely, and quickly. Download Lydia !

I'm a professional. Can I use money pot?

We have a separate service for professionals. Please contact supportpro@lydia-app.com for more information.

Create a money pot in one click!