Cagnotte.me

FAQ

I've lost the link to my Cagnotte page.

The link of your Cagnotte starts with cagnotte.me, and would have been sent to you by SMS after you created it. If you can't find it, please contact our support team on +33 01 79 72 71 10 if you're in France or +44 203 44 55 275 if you're in the UK.

I put in the wrong phone number when I signed up.

If you cannot log in and see your Cagnotte dashboard since you didn't enter the correct moblie number when creating your Cagnotte page, please contact our support team on +33 01 79 72 71 10 if you're in France or +44 203 44 55 275 if you're in the UK.

Is there a limit to how much money I can collect with my Cagnotte?

You can collect a maximum of 1000€. To increase this ceiling to 30,000€, you need to have a verified Lydia account. To verify your account, please send your proof of identity and proof of address to support@cagnotte.me

Are there minimum and maximum amounts for the people contributing to the Cagnotte?

If you have a limited Lydia account, the amount you can contribute is between 0,5€ and 250€. If you have a verified account, the amount you can contribute is between 0,5 € and 500€. To verify your account, please send your proof of identity and proof of address to support@cagnotte.me

Who can contribute to my Cagnotte?

Anybody with the URL of your Cagnotte can contribute to it by making a secure payment by card or with their Lydia account. Share the link of the Cagnotte by email, SMS, or social media.

How do I transfer money from my Cagnotte?

As soon as your Cagnotte exceeds 1€, you can choose to transfer part or the total sum of your Cagnotte to your bank account or your Lydia account if you have the app.

How do I manage my Cagnotte?

Click on "This is my Cagnotte page" at the bottom of your Cagnotte page to access your dashboard where you can track all payments and transfers.

Can I create several Cagnottes at the same time?

Yes, of course! You can create multiple Cagnottes on cagnotte.me, and you manage each page independently. Just make sure you've made a note of the different URLs.

What is Lydia?

Lydia is a mobile payment solution that enable you to pay back friends, pay a business, or make a payment online simply, securely, and quickly. Download Lydia !

I'm a professional. Can I use Cagnotte?

We have a separate service for professionals. Please contact supportpro@lydia-app.com for more information.

Create a Cagnotte in one click!